Terms & Conditions
Please read these terms carefully before using our services
Last Updated: July 18, 2026
Acceptance of Terms
By using the MTUI STORE website and services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not use our services.
Products & Pricing
- All products listed are subject to availability
- Prices may change without prior notice
- We reserve the right to correct any pricing errors
- Product images are for illustration purposes only
- All products are genuine and sourced from authorized distributors
Orders & Payments
- Orders are confirmed upon payment verification
- We accept Cash on Delivery, M-Pesa, Visa, and Mastercard
- All payments are processed securely
- You will receive an order confirmation via email
- We reserve the right to cancel any order due to fraud or error
Shipping & Delivery
- Delivery times are estimates and not guaranteed
- We ship to all regions in Tanzania
- Free shipping on orders over TSh 500,000
- Shipping costs are calculated at checkout
- We are not responsible for delays caused by courier services
Returns & Refunds
- 7-day return policy for unused products in original packaging
- Return shipping costs are the customer's responsibility
- Refunds are processed within 5-10 business days
- Damaged or defective products are eligible for immediate replacement
- Original payment method will be credited for refunds
Product Warranty
- All products come with manufacturer warranty
- Warranty periods vary by brand and product type
- Warranty covers manufacturing defects only
- Damage caused by misuse or accidents is not covered
- Warranty claims must be accompanied by original receipt
User Accounts
- You are responsible for maintaining the security of your account
- You must provide accurate and complete information
- You may not share your account with others
- We reserve the right to suspend or terminate accounts
- Your account may be deleted upon request
Intellectual Property
- All content on this website is our intellectual property
- You may not reproduce, distribute, or modify our content
- Brand names and logos are trademarks of their respective owners
- Product descriptions and images are for informational purposes
Limitation of Liability
- We are not liable for any indirect or consequential damages
- Our total liability is limited to the purchase price of products
- We are not responsible for third-party services or products
- We provide services on an "as is" basis
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
MTUI STORE
Samaki, Town - Mwanza, Tanzania
+255 742 910 123
info@mtuistore.com