Frequently Asked Questions
Find answers to the most common questions about our products, services, and policies
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details and payment method to complete your order.
How long does delivery take?
Delivery times vary depending on your location. Usually, orders are delivered within 1-3 business days within Mwanza, and 3-5 business days for other regions in Tanzania.
Do you ship nationwide?
Yes, we ship to all regions in Tanzania. We partner with reliable courier services to ensure your order reaches you safely.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your order on our website or the courier's website.
What payment methods do you accept?
We accept Cash on Delivery (COD), M-Pesa, Visa, Mastercard, and bank transfers. All payments are secure and encrypted.
Is Cash on Delivery available?
Yes, Cash on Delivery is available nationwide. You pay when you receive your order.
Is it safe to pay online?
Absolutely! We use secure payment gateways that encrypt your information. Your financial details are never stored on our servers.
What is your return policy?
We offer a 7-day return policy for unused products in their original packaging. Simply contact our support team to initiate a return.
Do you offer warranty on products?
Yes, all our products come with manufacturer warranty. The warranty period varies by brand and product type. Check the product page for specific warranty details.
What if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please contact us immediately. We will arrange for a replacement or refund at no extra cost to you.
Are your products genuine?
Yes! We guarantee 100% genuine products sourced directly from authorized distributors. We never sell counterfeit or refurbished items.
How do I contact customer support?
You can reach us via phone at +255 742 910 123, email at info@mtuistore.com, or through our Contact Us page. We're available Monday to Saturday, 9AM to 8PM.
Do you have a physical store?
Yes, our physical store is located in Samaki, Town - Mwanza. Feel free to visit us during business hours to see our products in person.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement. Please contact our support team to request a cancellation.
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