Privacy Policy

Introduction

At MTUI STORE, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, shipping address)
• Payment information (processed securely through our payment partners)
• Order history and preferences
• Communications with our customer support team
• Device and browser information (IP address, browser type, pages visited)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Improve our products and services
• Send you promotional offers and updates (with your consent)
• Prevent fraudulent transactions and ensure security
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners to fulfill your orders
• Payment processors to complete transactions
• Service providers who assist in our operations
• Law enforcement when required by law

All third-party service providers are required to maintain the confidentiality and security of your information.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage cookie preferences in your browser settings.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Help us understand how visitors interact with our site

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• All data transmitted between your browser and our website is encrypted using SSL/TLS
• We use secure payment gateways for all transactions
• Access to personal data is restricted to authorized personnel only
• We regularly review our security practices

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@mtuistore.com.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

MTUI STORE
Samaki, Town - Mwanza, Tanzania
+255 742 910 123
info@mtuistore.com
Monday - Saturday: 9AM - 8PM